Terms & Conditions

 

Security & Privacy

When making payment you will be transferred automatically to secure pages and your payments processed through our secure site to process your payment transaction safely and securely. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment. It is our policy not to sell or pass on any personal details.

Payment

All payments are processed by Stripe to ensure that you enjoy maximum security and peace of mind when making payment online.

Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. Failure to supply correct details may result in your order being delayed until you supply the correct details. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will email you details of your order and confirmation details of payment. You will be emailed your order confirmation.

Delivery

All orders received by 2.00 pm we will endeavour to dispatched same day. We do not dispatch goods on Saturday or Sunday.

All UK deliveries are made by UPS.

If we are delivering your order to a third party address you must please ensure that you provide us with a full and accurate address including the correct postcode. We will not be liable for orders lost or delayed due to wrong or incomplete address details.

Delivery is deemed to have been made when delivered to the address provided.

If we are delivering to a business or institution address, delivery will be made to the address that you have selected Castle Hearing Group Ltd shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.

Please note that we are unable to deliver to an address containing a P.O. Box Number.

We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact UPS within a reasonable time to arrange collection or re-delivery.

Refunds

If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction.
You may return your items within seven working days from date of receiving it for a full refund.

If our goods arrive damaged or faulty in any way please contact us before returning the goods either by email sales@hearingsupplies.co.uk or by telephone.

Tel: 01387 800 844

Castle Hearing Group Ltd,
Browne House, The Crichton Business Park, Bankend Road
Dumfries, United Kingdom, DG1 4ZZ

Company Registration No: SC638305
VAT No: 446407393